Multilingual Hubs

Multilingual Hubs

Strategic hubs that allow your organization to offer the best possible services to your customers in centralized locations, based on their needs and profiles.

All our people are native speakers and breathe the culture of the countries served, so every customer will always feel at home. Their expertise across a variety of industries enables them to handle each request with excellence. They speak the right language to deliver the right solutions.

Teleperformance is the pioneer on the development of multilingual hubs delivering omnichannel customer experience management solutions to successful companies. Such hubs house staff from across the world who work together on Pan-European and Pan-Asian programs.

Teleperformance’s multilingual offering is a genuine distinguishing factor covering 140 markets in over 40 different languages from six regional hubs located in Portugal, Netherlands, Greece, Malaysia, Egypt, and Romania.

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What do we offer?

  • Fully integrated network hub of multilingual sites, enabling consolidation of multiple support operations
  • Highly trained and motivated multicultural and multilingual people
  • Centralized account management and reporting
  • Best-in-class quality and operational processes
  • Unified and flexible multi-skilled workforce management
  • Single point of entry for voice and data networks
  • World-class facilities
  • Centralized support to optimize costs and performance

 

Teleperformance’s multilingual hubs regularly receive the prestigious Great Place to Work® certification. The Group attracts top class staff by offering a unique multicultural workplace in highly livable cities steeped in history.

Everything is provided to help staff and supervisors move and settle in to their new surroundings: they are provided plane tickets and temporary hotel stay, and leisure activities are offered so that they feel at home in their new location.

 

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Our team is native in every culture, learning from the differences and particularities in each country and market.

Contact us

Our team is native in every culture, learning from the differences and particularities in each country and market.

Contact us
Teleperformance in Portugal

Teleperformance in Portugal

Teleperformance in Portugal has a solid infrastructure, backed up by the most important certifications related to quality and security.

Moreover, it received over 50 awards on both the local and international level, including recognitions from Aon Hewitt and Great Place to Work for several consecutive years.

Teleperformance in Benelux

This hub has recently won a well-known global award for its operational excellence. It delivers premium services to its clients according to the industry’s most important certifications in security and quality, as well as internal certifications that ensure a seamless experience, regardless of the clients’ sector, line of business, or markets served.

Teleperformance in Benelux

Teleperformance in Benelux

This hub has recently won a well-known global award for its operational excellence. It delivers premium services to its clients according to the industry’s most important certifications in security and quality, as well as internal certifications that ensure a seamless experience, regardless of the clients’ sector, line of business, or markets served.

Teleperformance in Egypt

Teleperformance in Egypt

Teleperformance in Egypt has a team of industry experts and leaders in the Egyptian market, aligned with the industry’s most important security and quality assurance certifications.

Moreover, it offers strong business continuity and disaster recovery infrastructure alongside its highly-committed staff, ensuring that all campaigns remain operational and meet outstanding service levels, regardless of the external environment.

Teleperformance in Greece

Teleperformance in Greece has received the most important certifications in the market related to quality and security, not to mention several awards at both the local and global level, including Best Multilingual Contact Center at the European Contact Centre & Customer Service Awards in 2018 and 2017, Great Place to Work in 2017 and 2013, "Human Resources Excellence Award" for its Recruitment, Onboarding, and Multiculturalism practices in 2017, 2016, and 2015, the Gold Medal in the "Green Contact Center" category and the Silver Medal in the "Best Contact Center Design" category at the 2015 EMEA Top Ranking Performers conference, as well as the Verego SRS Certification for being a company that cares and acts.

Teleperformance in Greece

Teleperformance in Greece

Teleperformance in Greece has received the most important certifications in the market related to quality and security, not to mention several awards at both the local and global level, including Best Multilingual Contact Center at the European Contact Centre & Customer Service Awards in 2018 and 2017, Great Place to Work in 2017 and 2013, "Human Resources Excellence Award" for its Recruitment, Onboarding, and Multiculturalism practices in 2017, 2016, and 2015, the Gold Medal in the "Green Contact Center" category and the Silver Medal in the "Best Contact Center Design" category at the 2015 EMEA Top Ranking Performers conference, as well as the Verego SRS Certification for being a company that cares and acts.

Teleperformance in Malaysia

Teleperformance in Malaysia

Teleperformance in Malaysia serves as a premium multilingual solutions hub for the Asia-Pacific region, offering services in 20+ languages and Asian dialects. It has been awarded an MSC Malaysia status by the Malaysian Government, which allows Telperformance to bring in unlimited talent from overseas.

Having been named Frost & Sullivan’s Asia-Pacific Contact Center Provider of the Year for six consecutive years (2012-2017), Teleperformance in Malaysia is exceptionally well-suited to provide services on behalf of companies from all over the world.

Teleperformance in Romania

As a multilingual hub, Teleperformance in Romania prides itself in its scope of services, its cultural diversity, and its track record of success. With over 1,200 employees that represent 25 nationalities, this hub is able to serve 45 markets in eight languages. To date, TP in Romania has won several “Best Large Call Center” and “Best Manager” awards from the Contact Center Magazine & Call Center Association. It has ISO 9001:2008, ISO 27001, PCI-DSS, as well as TOPS and BEST certifications. Furthermore, it is compliant with COPC standards.

Teleperformance in Romania

Teleperformance in Romania

As a multilingual hub, Teleperformance in Romania prides itself in its scope of services, its cultural diversity, and its track record of success. With over 1,200 employees that represent 25 nationalities, this hub is able to serve 45 markets in eight languages. To date, TP in Romania has won several “Best Large Call Center” and “Best Manager” awards from the Contact Center Magazine & Call Center Association. It has ISO 9001:2008, ISO 27001, PCI-DSS, as well as TOPS and BEST certifications. Furthermore, it is compliant with COPC standards.

A network of hubs that offers our clients a global, standardized customer experience, aligned with a cost-effective structure and supported by a consultative approach.

A network of hubs that offers our clients a global, standardized customer experience, aligned with a cost-effective structure and supported by a consultative approach.